Last updated 6 October 2026

Refund and Cancellation Policy

Qweek Site is pay per listing: you buy listing credits in packs and use one each time you publish a property. This policy explains why purchases are final and what happens if a payment goes wrong. It forms part of our Terms of Service.

The short version

Try before you pay: your first 3 listings are free.
All purchases are final. We don't offer refunds, including for unused credits.
No subscription, so there's nothing to cancel and nothing renews.
Charged twice, or charged without getting your credits? We fix it or reverse the payment.

1.All purchases are final

Listing credits are a digital product added to your account as soon as payment is confirmed, so all purchases are final and non-refundable. This includes credits you haven't used yet, credits used on a listing you later delete, and credits left when an account is closed.

Because of this, every new account gets 3 free listings. Please use them to make sure Qweek Site works for you before buying a pack.

2.Cancellation

There is no subscription, so there's nothing to cancel: we only charge you when you choose to buy a pack, and nothing renews automatically. A payment can't be cancelled once it's complete. Your credits stay in your account until you use them. You can close your account at any time; unused credits are forfeited and not refunded.

3.If a payment goes wrong

These aren't refunds of a purchase, but corrections of payment errors, and we always fix them:

Money deducted, credits not added. Usually credits arrive within minutes. If they haven't arrived within 24 hours, write to us with the payment reference and we'll add them. If the payment never reached us, your bank or our payment partner reverses it automatically, normally within 5 to 7 business days.
Charged twice for one purchase. We reverse the duplicate payment in full.
A payment you didn't make. Tell us and your bank straight away. We'll investigate with our payment partner and reverse any payment that wasn't authorised by you.

4.How to report a payment problem

Email hello@qweeksite.com with your registered phone number, the amount, the date and the payment reference (from your bank, UPI app or our receipt). We'll reply within 2 business days. Reversals go back to the original payment method (card, UPI, net banking or wallet); we start them within 5 to 7 business days of confirming the error, and your bank may take a further 5 to 10 business days to show it.

5.Your rights under law

Nothing in this policy limits any right you have under Indian law, including the Consumer Protection Act, 2019, that cannot be excluded by agreement.

6.Contact us

RUDISN
Gohil Niwas, KV Road, Ward No. 6, Near Bank of India, Shrirampur, Maharashtra 413709, India
Email: hello@qweeksite.com
Phone: +91 73871 90670 (Monday to Saturday, 10 am to 7 pm IST)

Grievance Officer

Under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you can raise any complaint with our Grievance Officer, Kushal Gohil, at hello@qweeksite.com. We acknowledge complaints within 24 hours and resolve them within 15 days.